The strategy and processes used to evaluate, monitor, and improve supplier performance.
Supplier Quality Management keeps multi-tier supply chains aligned with brand expectations and compliance obligations.
Metrics like defect rate tracking power supplier scorecards and business reviews.
Building an SQM program
It begins with risk-based supplier onboarding, capability assessments, and clear quality agreements.
Ongoing monitoring blends inspection data, delivery performance, and commercial feedback.
Driving continuous improvement
High-risk suppliers receive development plans, training, and frequent audits until performance stabilises.
Escalations may include SCARs for persistent issues.
Key takeaways
- SQM balances risk, performance, and collaboration across suppliers.
- Data-driven scorecards and SCARs encourage accountability.