A supply chain performance metric combining delivery punctuality with order completeness.
On-Time In-Full (OTIF) measures the percentage of customer orders delivered exactly as promised: both on schedule and without quantity shortages.
Define the metric before calculating
Choose whether to count orders, order lines or deliveries. State the delivery date basis, allowed time window, quantity rule and treatment of partial deliveries. These choices affect the OTIF result.
Use the result to find the cause
Separate late deliveries from quantity shortages. Review quality holds, production delays and logistics problems. Keep the same definitions across periods and do not move promised dates just to improve the score.
Key takeaways
- OTIF keeps suppliers accountable for both timing and completeness.
- Quality performance directly influences OTIF results.
- Integrated dashboards reveal how inspections affect delivery reliability.