Privacy Policy

1. ABOUT THIS POLICY

1.1 This is the Privacy Policy for Buffer Overflow Pte. Ltd. (UEN 202130343N), a company incorporated and operating in Singapore at 160 Robinson Road, #14-04, Singapore Business Federation Centre, Singapore 068914 (“KaizenQ”, “we”, “us” or “our”).

1.2 This Privacy Policy describes how we collect, use, disclose, and handle information — including limited personal data — when you:

• access or use our websites, including https://kaizenq.io and any related subdomains (collectively, our “Websites”);
• use our software-as-a-service platform and related services (the “Services”); and/or
• provide information to us in the course of doing business.

1.3 Our Services are designed for business use. We primarily collect business data, but we acknowledge that some users may provide information that constitutes personal data (e.g., employee contact names, emails). In such cases, we process this information only as necessary to operate our Services and for legitimate business purposes.

1.4 By using our Websites or Services, you agree to our collection and use of information as set out in this Privacy Policy. Do not provide personal data to us if you do not accept this Privacy Policy.

1.5 This Privacy Policy supplements, but does not replace, any other agreements you may have with KaizenQ (e.g., Master Services Agreement or Order Form).

1.6 Our Websites may contain links to external sites or services not operated by us. This Privacy Policy applies only to KaizenQ Websites and Services.

1.7 If you have questions, feedback, or complaints regarding this Privacy Policy, please contact our team at:

Email: [email protected]

We may ask you to verify your identity before processing your request.

2. AMENDMENTS TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect operational or legal changes. Updates take effect when published on our Websites. If a change significantly affects your rights, we will notify you via a prominent notice or, where appropriate, by email.

3. WHAT PERSONAL DATA WE COLLECT

3.1 Types of Data

We may collect and process the following categories of information:

• Identity and Contact Data: Names, email addresses, phone numbers, company names, and business roles.
• Account and Profile Data: Login credentials, usage preferences, and access logs for our Services.
• Communications: Messages or inquiries submitted via email, support tickets, or our Websites.
• Analytics and Technical Data: Information collected via cookies (see our Cookies Policy), such as IP address, browser type, device identifiers, referring URLs, and session activity.
• Voluntary Data: Any other information you choose to share when using our Websites or contacting us.

3.2 Voluntary Provision

Providing personal data is optional. If you choose not to share certain information, we may be unable to provide specific Services or respond to certain requests.

3.3 Accuracy

You are responsible for ensuring the accuracy of any personal data provided to us.

3.4 Minors

Our Websites and Services are not directed at children or minors (individuals under 13 in Singapore). If you believe a child has submitted personal data to us, please contact us immediately.

4. HOW WE COLLECT PERSONAL DATA

We collect data through several methods, including:

• When you register, subscribe, or contact us through our Websites;
• When you or your organization enter into an agreement or use our Services;
• When we communicate via email or other channels;
• Through cookies and analytics tools, such as Google Analytics, which help us understand how our Websites are used (see our Cookies Policy).

5. HOW WE USE PERSONAL DATA

We use data for purposes connected to our business, including:

• Providing, operating, and improving our Services;
• Managing user accounts, authentication, and access control;
• Responding to inquiries, technical support, or service requests;
• Analyzing Website usage and system performance;
• Communicating important updates, technical notices, or policy changes;
• Detecting and preventing fraud or misuse;
• Meeting legal, regulatory, or compliance obligations;
• Performing internal analytics and model improvement using anonymized or aggregated data.

We do not sell personal data or use it for behavioral advertising.

6. DISCLOSURE OF PERSONAL DATA

We may share limited information:

• With our Affiliates and contractors who support us in providing the Services (e.g., hosting providers, customer support, analytics partners);
• With Google LLC, as part of our analytics and system monitoring;
• Where required by law, regulation, or government authority;
• In connection with a merger, acquisition, or sale of business assets, subject to confidentiality obligations.

All third parties are required to process such information only for the intended purpose and under confidentiality terms.

7. INTERNATIONAL TRANSFERS

KaizenQ may process and store data using infrastructure located in Singapore or other countries where our vendors operate. By using our Services, you acknowledge and consent to such cross-border data transfers.

8. SECURITY AND RETENTION

We implement reasonable technical and organizational safeguards to protect data against loss, misuse, or unauthorized access. While no system is perfectly secure, we maintain controls consistent with good industry practice.

We retain data for as long as necessary for legitimate business purposes, to comply with legal obligations, or until an account is deleted. Aggregated or anonymized data may be retained indefinitely.

9. YOUR RIGHTS AND CHOICES

You may contact us at any time to:

• Request access, correction, or deletion of information you have provided;
• Withdraw consent (where applicable);
• Opt out of non-essential communications.

Requests will be handled within a reasonable time, subject to applicable laws.

10. CONTACT US

If you have any questions or feedback about this Privacy Policy or our handling of information, please contact:

Email: [email protected]